Replies

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  Posted by MikeBK at Mon Oct 15, 2012 11:59 am

  Hi Nigel, we are waiting for the link redirections to go live - this takes a bit longer than we expected. You did the right thing going directly to the DSPCB home page and clicking the activation button. I tried it just now and every time getting an email almost immediately, so not really sure why you are not getting your email. There are couple of things to check: the email address registered with us - this is displayed on the confirmation screen when the code is sent (or re-sent), once in your mailbox check the spam folder - sometimes activation emails are caught by spam filters.

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  Posted by nigelmercier at Mon Oct 15, 2012 12:03 pm

  It's been 30 minutes now, tried the resend a few minutes ago, nothing :(
  No junk filters at my ISP, checked junk mail folder on Outlook.

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  Posted by nigelmercier at Mon Oct 15, 2012 12:05 pm

  ...
  Registered email address copy and pasted from your site into new email arrived in seconds.

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  Posted by MikeBK at Mon Oct 15, 2012 12:24 pm

  Please send an email to the support mailbox, I will investigate and send you back your activation code - with the new website we must treat it as a potential bug

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  Posted by nigelmercier at Mon Oct 15, 2012 12:56 pm

  Thanks, email sent from DesignSpark.

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  Posted by HomeGirl at Tue Oct 16, 2012 11:29 am

  Just tried the direct link after installing V4, then tried copying serial to the webpage form field and neither worked, says service unavailable.
  
  Angie

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  Posted by tfcroft4 at Tue Oct 16, 2012 11:46 am

  Similar Problem. Link not working. No email received. Site very slow with Service Unavailable.

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  Posted by adco at Tue Oct 16, 2012 12:02 pm

  I have a similar problem with activation of Ver 4. I went directly to the product activation link because the link from the main software showed an error. I then logged in in and copied and pasted my serial number as required. The system told me that I should go check my emails for the code. It shows me that it was sent over an hour ago. I still have not received it. I resent and also cancelled and resent it but still nothing.
  
  I don't have a spam folder on Outlook Express either.
  
  Help.
  
  Thanks
  Adrian

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  Posted by gregbrabers at Tue Oct 16, 2012 12:25 pm

  Same problems for me: direct links does not work, no e-mail and a very slow website.
  
  Greg