DSPCB cannot find the support data file - problem solution
Posted by MikeBK
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DSPCB cannot find the support data file - problem solution
Some of you are experiencing an issue where DesignSpark PCB, usually after installation and fresh launch, is displaying an error message saying that the software cannot update support.txt file: "The program cannot find the support data file, or has a problem downloading it from its current location". The dialog shows a webadress from which DSPCB is attempting to download the file:
Associated error messages:
Alternative error message:
The problem is NOT with the internet connection or the web address. What actually happens is thta DSPCB is trying to write the file to a program data location on your C drive. We found that this happens most often for users with no admin rights on corporate machines. In fact we have the same problem on RS Components machines. You need to contact your system administrator to enable sufficients right for DSPCB to be able to write/overwrite the support.txt file in C:\ProgramData\DesignSpark PCB\ (Win7 - or corresponding folder on other systems)
Note: This is NOT a one-off operation. The support.txt file is being updated every now and then so the sufficient access rights need to be granted all the time otherwise at some point you the issue will come back.
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Posted by mikebk at
Hi costaazul, running as admin is one thing, the access right to your ProgramData folder is another, you might need to manually adjust the folder access rights
Posted by mariusz.ciszewski at
Due to our IT politic I'm not able to instal this software on C drive. For me it is only possible to install it on D drive. Is it possible to make it usable in situation like this?
Best regards
Mariusz
Posted by costaazul at
I'm running the program on windows XP in a company computer , but I'm logged in as administrator, otherwise it is not possible to install this version 4 but even as administrator still get this message and can not open the program!